Experienced customer care representatives provide patient engagement and respect.

About Us

Medfinancial, LLC is an affiliate of Edfinancial Services, headquartered in Knoxville, TN. Medfinancial is a privately held third-party service provider with more than 20 years of experience in loan origination and repayment services. We currently manage more than $22 billion in loans for loan providers, nonprofit organizations and the U.S. Department of Education.

Our core strengths include:

  • Stable and experienced senior management team with an average tenure of 15 years each. We currently employ more than 392 people.
  • FISMA/NIST and HIPAA compliant, utilizing a well-conceived, effective, secure and scalable IT infrastructure.
  • Enhanced contact center technology allowing us to seamlessly integrate voice and Internet applications, as well as Virtual Observer Technology for quality assurance and training - We record 100 percent of calls for reference and accountability.