Our offices will closed on Presidents' Day - Monday, February 19th. Please note this may result in a higher than average call volume following the holiday.

Experienced customer care representatives provide patient engagement and respect.

About Us

Medfinancial, LLC is an affiliate of Edfinancial Services, headquartered in Knoxville, TN. Medfinancial is a privately held third-party service provider with more than 20 years of experience in loan origination and repayment services. We currently manage more than $22 billion in loans for loan providers, nonprofit organizations and the U.S. Department of Education.

Our core strengths include:

  • Stable and experienced senior management team with an average tenure of 15 years each. We currently employ more than 392 people.
  • FISMA/NIST and HIPAA compliant, utilizing a well-conceived, effective, secure and scalable IT infrastructure.
  • Enhanced contact center technology allowing us to seamlessly integrate voice and Internet applications, as well as Virtual Observer Technology for quality assurance and training - We record 100 percent of calls for reference and accountability.