After surgery or hospitalization, patients should focus on recovery, not finances.

Contact Us

If you are a patient participating in the WE CARE® Patient Payment Program, our compassionate and understanding Customer Care representatives are available to answer your questions and provide you with the support you need.

We are not a credit card company or a collection agency. Medfinancial understands what patients are going through when they need to fund medical necessities and emergencies.

Hours of Operation

Our hours of operation are Monday through Thursday, 8:00 a.m. to 8:30 p.m. EST, and 8:00 a.m. to 6:00 p.m. EST on Friday.

Mail Payments

DEPT # 888183
1 First Tennessee Bank
Knoxville, TN 37995-8183

Mail Documents

P.O. Box 32489
Knoxville, TN 37930-2489

Call or Fax Us


Fax: 865-692-6368

Email Us

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