In honor and observance of Memorial Day, we will be closed on Monday, May 25. Fortunately, you will still be able to utilize our website and phone systems for payments and inquiries. We will resume normal operational hours on Tuesday, May 26, and promptly respond to all items.
We would like your feedback. Your comments will aid us in improving existing processes and developing new customer service products.
  • Have you spoken to a call center representative in the last 90 days?

    How would you rate the following on a scale of 1 to 5?

    The representativeā€™s knowledge (1 = poor; 5 = excellent)
    The representative's professionalism (1 = poor; 5 = excellent)
    Courtesy of the representative (1 = poor; 5 = excellent)
    Operating hours of the service center (1 = very inconvenient; 5 = very convenient)
  • Have you attempted to contact Medfinancial using other methods (such as email, fax or mail) in the last 90 days?

    How would you rate your experience on a scale of 1 to 5?

    Ease of reaching customer service using other methods (1 = very difficult; 5 = very easy)
    Response time (1 = poor; 5 = very easy)
    Clear response about any further actions needed, if necessary (1 = poor; 5 = excellent)
  • Have you utilized the automated telephone menu, or interactive voice response (IVR), in the last 90 days?

    How would you rate your experience on a scale of 1 to 5?

    Clarity and ease of the menus (1 = poor; 5 = excellent)
    Ability to accomplish waht you wanted by using the IVR (1 = poor; 5 = excellent)
    What are some additional IVR tools or information you might find useful?
  • Do you receive emails from Medfinancial?

    How would you rate your experience with the emails?

    Frequency
    Clarity and Usefulness
  • Do you visit Medfinancial.com?

    How would you rate your experience with the website?

    Ease of logging into the patient portal
    Ease of navigating the site
    Usefulness of the tools
  • How would you rate the following modes of communication from Medfinancial?

    • Letters

      Frequency
      Clarity and usefulness
    • Statements

      Accuracy
      Timing of delivery date
      Clarity
  • How would you rate your overall satisfaction with Medfinancial on a scale of 1 to 5?

    (1 = very dissatisfied; 5 = very satisfied)
298 North Seven Oaks Drive • Knoxville, Tennessee 37922 • 855.PAY.MEDX
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